Terms of Service

1. General provisions

These rules of sale (hereinafter, the Rules) establish the relationship between the person who purchases goods in this online store (hereinafter, the Buyer) and “Estripo”, company code (hereinafter, the Seller) undertake to respect each other's rights, obligations, and responsibilities when the Buyer purchases products from the online store. By purchasing products from the online store, the Buyer agrees to the application of these Rules.

2. The time of conclusion of the sales contract

2.1. The purchase agreement between the Buyer and the Seller is deemed concluded from the moment the Buyer creates a shopping cart in the online store, specifies the delivery address, selects a payment method, and clicks the "Complete Order" or "Continue Order" button. The agreement is valid until the Buyer fully fulfills the obligations arising from this agreement. If the Buyer does not agree with all or part of the Rules, they should not place any orders.

2.2. Every contract concluded between the Buyer and the Seller is stored in the online store's database.

3. Buyer's rights

3.1. The Buyer has the right to purchase products in the online store in accordance with these Rules and the legislation of the Republic of Cyprus.

3.2. The Buyer (consumer) has the right to withdraw from the contract for the sale of goods concluded with the Seller in the online store (except for the contract for the sale of audio and video works, phonograms on any video or audio medium, computer programs, if the Buyer (consumer) has violated the packaging protection; and the sale of newspapers, magazines, or other periodical publications), by notifying the Seller in writing within 7 business days from the date of delivery of the goods. The Buyer has the right to withdraw from the contract for the sale of goods with the Seller only if the goods are of good quality, have not been damaged, and their appearance has not changed significantly.

3.3. The Buyer has other rights provided for in the Rules and legal acts of the Republic of Cyprus.

3.4. The Buyer who considers that
your rights have been violated, you must contact the Seller in writing within a maximum period of three months from the date of the infringement and
indicate your requirements. The Seller must examine the application free of charge within a maximum period of 14 days and
Provide a detailed and reasoned written response, supported by documents. If the problem cannot be resolved,
The Buyer has the right to contact an entity that resolves extrajudicial consumer disputes (
State Consumer Protection Service, address: Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to a court.

3.5. The buyer may submit requests or complaints through the electronic dispute resolution platform for consumer matters.
http://ec.europa.eu/odr/.

4. Buyer's Responsibilities

4.1. The Buyer must pay the price of the goods and their delivery, as well as any other payments (if specified when concluding the contract) and accept the goods ordered. The Buyer will pay for the goods via Stripe, Paysera, bank transfer, or PayPal.

4.2. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.

4.3. The Buyer shall comply with the other Terms and Conditions and requirements established by the legislation of the Republic of Cyprus.

5. Seller's rights

5.1. If the Buyer attempts to disrupt the operation or stability of the online store or breaches its obligations, the Seller may, without prior notice, restrict, suspend (cancel) its right to use the online store and will not be liable for any losses the Buyer may suffer in this regard.

5.2. The Seller reserves the right to temporarily or indefinitely suspend operations of the online store without prior notice and shall not be liable for any losses incurred by the Buyer as a result.

5.3. The Seller reserves the right to unilaterally modify these Rules by posting them on the online store website. Modifications will become effective upon publication for all subsequent transactions.

5.4. The Seller has other rights provided for in the Rules and legal acts of the Republic of Cyprus.

6. Seller Responsibilities

Delivery Guarantee

We offer an additional guarantee of flawless delivery, which can be requested within 48 hours of receiving the product.
If the products were damaged during shipping or do not match your order, please notify us of the error within 48 hours of delivery. Email us a photo of the packaging (the photo must clearly show the label) and a photo of the product received that clearly shows the damaged area.
We will prioritize processing your claim as quickly as possible and provide you with a replacement product.
If the claim is submitted too late, it will be treated as a product complaint.

Technical product warranty

Some products we offer have a 24-month warranty. This warranty only applies to the technical products and household appliances we offer. The 24-month warranty begins on the date of receipt of the goods. In accordance with the Consumer Protection Act, you can claim the warranty with the invoice, which also serves as a warranty certificate.

The buyer reserves the right to refuse to provide the warranty if the claim is not accompanied by an invoice, or if the invoice is illegible or missing something.

The warranty does not apply if:

• the product is physically damaged;
• the product shows signs of wear due to normal use;
• The product has defects that have arisen due to incorrect, improper or careless use of the product.

Products you wish to claim under warranty must be inspected, so we recommend that you attach photos or videos of the defect with your warranty claim. If necessary, we will also ask you to send us the product for inspection.

If we approve your warranty claim, we'll send you a new product. You're also entitled to have your product repaired, but please note that the repair timeframe is longer than the delivery time for a new product. If the repair takes more than 45 days, we'll replace your product with a new one. If we can't offer you a new product, we'll refund the full purchase price.

A summary of the procedure can be found in the "Warranty Replacement" tab at the bottom of the website.

c) Claim for product defects

1. If the product does not work properly, please email us. We will assist you by providing the necessary information. This will help you avoid possible misuse and damage to the product, as well as injury to you or others.
2. If the product fails to function, you may file a claim by indicating the defects. The cases considered material defects of the product are specified in Section VII of these Terms of Sale. You are entitled to claim for material defects only if they existed at the time of purchase but were discovered later.
3. If the product fails to function due to a fundamental defect, please report it immediately upon discovery, but in any case, within two months of discovery at the latest. Please send us an email with a photo or video of the defective product that clearly shows how it works. If necessary, we will also ask you to send this product back to us so we can examine it and determine the defect.
4. We will not be able to consider your claim regarding products damaged due to improper or inappropriate treatment or use beyond what is necessary to determine the nature, characteristics, and functioning of the goods. If, after your claim is rejected, you wish to have the product returned to you, we will ship it to you and invoice you for the shipping costs.
5. The seller is responsible for product defects that become apparent within two years of delivery. The seller must respond to the claim within three business days.
6. If you are filing a claim for a fundamental defect, you can use the following options:

• product replacement,
• refund,
• repair of a product defect or
• return of a certain amount of money.

A summary of the procedure can be found in the “Complaints and Appeals” tab at the bottom of the website.

7. Delivery of goods

7.1. The goods will be delivered by a transport company at the Buyer's expense. In specific cases specified by the Seller, delivery of the goods will be at the Seller's expense.

7.2. The exact shipping price depends on the price and weight of the merchandise ordered, so the final shipping price will only be determined after the order is placed.

7.3. Delivery service must be requested separately before payment for the selected goods and services. The Buyer shall pay for the delivery service. In specific cases specified by the Seller, the Seller shall pay for the delivery service.

7.4. The goods are normally delivered to the address indicated by the Buyer within 10 to 18 business days from receipt of payment and transportation, if the address is located in the Seller's warehouses. The Seller does not guarantee delivery of the goods in all cases within the specified timeframe, especially if the ordered goods are not in its warehouses. Delivery is made throughout the Republic of Cyprus, including the Curonian Spit (a surcharge applies).

7.5. The exact delivery date of the goods is indicated in the notification that the Seller sends to the Buyer at the email address provided in the registration form. Therefore, once the purchase contract has been concluded, the Buyer undertakes to check this email address daily until receiving notification of the delivery of the goods.

7.6. During delivery of the shipment, the Buyer or, where applicable, his representative, together with the representative of the transport company, must check the condition of the shipment packaging, the quantity, quality, and assortment of the merchandise.

7.6.1. If damage is detected in the shipping package, but no discrepancies in the quantity, quality, or assortment of the goods are detected, the Buyer or, as applicable, its representative must record the damage to the shipping package in the data recorder provided by the carrier's representative or on the printed delivery confirmation.

7.6.2. If any discrepancy is detected in the quantity, quality, or assortment of the goods, the Buyer or, where applicable, its representative must not accept the shipment. In such a case, the carrier's representative, together with the Buyer or, where applicable, its representative, must complete a special shipment inspection report, in which the detected violations will be noted.

7.6.3. Once the Buyer or, where applicable, his representative has accepted the shipment and signed the data storage device or printed delivery confirmation provided by the representative of the transport company, and has noted the damage to the packaging, it shall be deemed that the goods were delivered in damaged packaging, but that the quantity, quality and assortment of the goods comply with the terms of the sales contract, and that the additional services specified in the data storage device or printed delivery confirmation have been properly provided.

7.6.4. Once the Buyer or, where applicable, his representative has accepted the shipment and signed the data record or printed delivery confirmation provided by the representative of the transport company without any observations, it shall be deemed that the goods have been delivered in undamaged packaging, that the quantity, quality and assortment of the goods comply with the terms of the sales contract, and that the additional services specified in the data record or printed delivery confirmation have been properly provided.

7.7. Upon delivery of the goods to the address specified by the Buyer, they shall be deemed transferred to the Buyer, regardless of whether the goods are actually accepted by the Buyer or by any other person who has accepted them at the specified address. If the goods are not delivered on the scheduled delivery date, the Buyer must inform the Seller immediately, and no later than the day following the scheduled delivery date. Otherwise, the Buyer shall lose any right to claim against the Seller for non-delivery or late delivery of the goods.

7.8. If the Buyer does not receive the goods, they must provide the details of the person who will receive them when completing the delivery information of the order.

8. Return of goods

8.1. The consumer has the right to withdraw from the online contract (i.e., to return a quality product) within 14 days without giving any reason.

8.1.1. The buyer is responsible for return shipping costs.

8.1.2. The Buyer is responsible for the proper assembly and packaging of the returned goods. If the goods are not properly assembled or packaged, the Seller will not accept them.

8.1.3. Returns of merchandise that has been used, damaged, or has lost its marketable appearance will not be accepted.

8.1.4. The money will be returned to the buyer within 5 business days of the return.

9. Responsibility

9.1. The Buyer is responsible for the accuracy of the data provided in the registration form. The Buyer assumes liability for any consequences arising from inaccuracy or incorrectness of the data provided in the registration form.

9.2. The parties shall be liable for breach of the purchase agreement concluded through the online store in accordance with the procedure established by the legislation of the Republic of Cyprus.

9.3 -

9.4. Taking into account the provisions of Article 8, paragraph 3, of the Electronic Signature Act of the Republic of Cyprus, the Buyer agrees with the Seller that confirmation of their actions in the online store with their login details (identification code) has the same legal validity as an electronic signature, as established in Article 8, paragraph 1, of the Electronic Signature Act (i.e., it has the same legal validity as a written signature and is admissible as evidence in court). The Buyer must protect their online store login details and not disclose them, ensure that they are known and used only by them, and not share them or allow them to be known or used in any other way by other persons. If you suspect that another person has obtained your login details, please notify the Seller immediately and inform them immediately of any breach or disclosure of the online store login details. All actions performed using the Buyer's identification code are considered to be performed by the Buyer and the Buyer assumes full responsibility for the consequences of such actions.

9.5. The Seller is not responsible for the information provided on other companies' websites, even if the Buyer accesses those websites through links in its online store.

9.6. The Seller is not responsible for any discrepancies in the color, shape, or other parameters of the products displayed in the online store due to the characteristics of the monitor used by the Buyer.

9.7. In the event of damage, the guilty party shall compensate the other party for direct damages suffered due to its fault.

10. Processing of personal data

10.1. By clicking the "Confirm Order" or "Pay" button, the Buyer confirms that he or she and his or her representatives (with the consent of his or her representatives) agree to provide the Seller with his or her personal data specified in these rules and in the registration form, and does not object to the Seller processing the personal data provided by the Buyer or his or her representatives for online trading purposes.

10.2. By clicking the "Confirm Order " or "Pay" button , the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree that the personal data of the Buyer and/or his representatives provided by the Buyer and/or his representatives will be provided to third parties selected by the Seller, so that they can process them for the purpose of online commerce, as discussed in the following paragraph.

10.3. By clicking the "Confirm Order " or "Pay" button, The Buyer confirms that he or she and his or her representatives (with the consent of his or her representatives) agree to present to the Seller and/or the third party who delivered the goods at the pickup location one of the following personal identification documents: passport, personal identification card, or new model driver's license, for proper identification for the purposes of online trading. The Buyer also confirms that he or she and his or her representatives (with the consent of his or her representatives) agree that, upon pickup of the goods at the pickup location, the Seller and/or the third party who delivered the goods on the Seller's behalf will record the data from the personal identification document provided by the Buyer and/or his or her representative and process such data (including, but not limited to, transferring such data to the Seller) for the purposes of online trading.

10.6. By clicking the “Confirm Order” or “Pay” button , the Buyer confirms that he (if the Buyer is a natural person) and his representatives are informed of their right to access their personal data processed by the Seller and how they are processed, to demand correction, destruction of their personal data or suspension of processing of their personal data when the data is processed in violation of the provisions of the law, and to object to the processing of their personal data for any of the purposes.

10.7. By clicking the “Confirm Order” or “Pay” button, the Buyer confirms that he or she and his or her representatives are aware that they have the right to refuse to provide their personal data, but understands that personal data is necessary and required to uniquely identify the Buyer and/or his or her representatives for the purposes of online trading and that without providing personal data and/or consenting to their processing for the purposes of online trading, the Buyer will not be able to conclude and/or execute the contract.

11. Sending information

11.1. The Seller sends all notifications to the email address provided in the Buyer's registration form.

11.2. The Buyer must send all messages and questions to the address indicated in the "Contact" section of the Seller's online store.

12. Final provisions

12.1. The Buyer and the Seller agree that all information provided in the Seller's online store (including, but not limited to, these Rules, information about the Seller, the goods and services offered and their features, the procedure for the Buyer's right to withdraw from the purchase agreement, product maintenance services, and the Seller's warranties (if any)) shall be deemed to have been provided to the Buyer in writing.

12.2. This Regulation does not restrict the rights of the Buyer (consumer) established by the legislation of the Republic of Cyprus.

12.3. All disputes arising from or related to the sales contract between the Buyer and the Seller shall be settled through negotiation. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the legislation of the Republic of Cyprus.